Our delivery time is usually 6-10 working days.

As soon as your parcel has been shipped, you will receive an email with a tracking number.

Track your shipment directly on the DHL website

It may take some time for the status to be updated. If the status of your shipment does not change within 3 days, please contact us.

If your parcel has been marked as delivered but you have not received it, please contact our support team immediately.

Yes, you can return your order within 14 days via our returns portal register.

After checking the return, the amount will be refunded within 14 days. You will receive updates directly in the returns portal.

Register in the returns portal and request a return slip from us.

1. download the Zenwatch app:

- For Android

- For iOS

2. reset the watch:

Go to Settings > System > Reset on the Zenwatch.

3. pair the Zenwatch again and make sure you allow notifications during setup.

Open the ZenWatch app, tap on your device and select "Customizable watch faces" to customize them.

Discover different sports modes in the Zenwatch app and track your activities in real time.

The Zenwatch is compatible with Samsung Health and Apple Health. Synchronize your health data seamlessly.

1. uninstall and reinstall the Zenwatch app:

- Download Android | Download iOS

2. reset the Zenwatch:

Go to Settings > System > Reset on the Zenwatch.

1. delete the Zenwatch app and clear the cache:

- Settings > Apps > Zenwatch > Clear cache

2. reinstall the app and perform a reset on the watch

Activate the option "Raise wrist to activate display" in the settings of your watch.

If you have received a shipping confirmation, you can cancel the acceptance online via the shipment number.

If you have not yet received a shipping confirmation, please let us know about the cancellation via our support.

E-Mail:support@zenwatch.de